This Privacy Policy explains how Truvelo ("we", "our", "us") collects, uses, and protects personal data when you use our website and submit enquiries.
1. Data Controller
Truvelo is the data controller responsible for your personal data. Contact us at the email address listed in the footer.
2. Data We Collect
When you submit a travel enquiry, we collect:
- Your name
- Your email address
- Your phone number (optional)
- Your travel date preferences
- Number of travellers
- Any free-text note you provide
We also collect standard server logs (IP address, browser type, referring URL) for security and performance monitoring.
3. Purpose and Legal Basis
We process your data to respond to travel enquiries (contractual necessity) and, with your consent, to send you relevant travel offers. We send email notifications about your enquiry to our team (legitimate interest).
4. Data Retention
Enquiry data is retained for a maximum of 2 years from the date of submission, after which it is securely deleted.
5. Your Rights
Under the GDPR, you have the right to access, correct, erase, restrict, or port your data. You may withdraw consent at any time. To exercise these rights, contact us at the email address listed in the footer.
6. Cookies
We use a language preference cookie and a consent cookie. No third-party tracking cookies are set without your consent. See our Cookie Policy for details.
7. Third-Party Services
We use Resend (resend.com) to send transactional email, and Neon (neon.tech) for secure database storage. Both processors are GDPR-compliant.
8. Changes to This Policy
We may update this policy periodically. The latest version is always available on this page.